Reservations

Privacy Policy

Le Royal Hotel Group

LAST UPDATE June 18th 2018

Your continued use of leroyal.com will be subject to the terms of our updated Privacy Policy.This Privacy statement describes the privacy practices for " Online Services" data that we collect through this website, our Social Media Pages, the computers and mobile devices ( the Apps), HTML- formatted email messages that we send you that link to this Privacy statement, through your communications with us, or when you visit o stay as a guest at one of our properties and through other offline interactions.

Your privacy is very important to Le Royal Hotel group. We have established and implemented information-handling practices for www.leroyal.com ("site") that we believe are consistent with the standards and practices of hospitality organizations doing business on the Internet. This privacy policy describes the practices that apply to our site, including, specifically, the information we collect about you, when and how we collect and process that information. We have prepared a detailed policy so that you can make an informed decision about the extent you provide your information to our site.

PLEASE DO NOT USE OUR ONLINE SERVICES IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY.

BACKGROUND

  1. we will not collect personally identifiable information (PII) like your name, email, mailing address or telephone number ("Personal Information") in a manner inconsistent with this policy;
  2. we will not transfer your personal Information to third parties except as described in this policy, or unless you have authorized us to do so in advance.
  3. we grant you the right to request correcting, updating your personal data or simply "to be forgotten", as well as other rights as indicated in this Privacy Policy. In order to fulfill any requirements from your side, we invite you to email your local contact as provided at the end of this privacy policy or contact us at: gdpr@leroyal.com
  4. we will take reasonable steps to protect the security of the (PII) that we collect from you. The remainder of this policy describes our information handling practices in detail.

tHE PRODUCTS AND SERVICES WE PROVIDE

We collect, process and use your Personal Information for purposes of providing the services requested by you from us, and in particular to register and manage your account, process your reservations, requests, and payments, and to communicate with you in connection with the above-listed purposes. Refusal to provide Personal Information for the above-mentioned purposes may affect our ability to fulfill contractual obligations or to provide you with services, information, and or material requested by you. With your consent, we may also use your Personal Information in order to provide you with advertising and promotional materials relating to us or other third parties using automatic means. Certain Personal Information that you have provided us may be given to the airline, car rental agency, hotel or property, travel package vendor or other involved third parties to fulfill your travel arrangements.

WHY WE PROCESS YOUR INFORMATION

We will only process Personal Information where we have a lawful reason for doing so, which will always be one of the following:

  • it is necessary for the performance of a contract you are a party to or in order to take steps at your request prior to you entering into a contract;
  • it is necessary for us to comply with our legal obligations;
  • it is necessary for the legitimate interest pursued by us or a third party; and
  • you have given your prior consent to the processing and your consent has been obtained pursuant to applicable personal data protection laws.

THE TYPES OF PERSONAL DATA WE COLLECT

Personal Information
If you decide to make a reservation on this site, we will collect Personal Information about you, such as your name, email and mailing addresses, telephone number(s), credit card information, and passport number, that you voluntarily share with us. We process Personal Information mainly by electronic and automatic means. We collect Personal Information that is necessary for us to provide you with the services offered on our site.

Other Information
When you voluntary decide to share other information with us about yourself (for example, demographic information like your age and gender) and your travel preferences and experiences.). If you share Other Information with us, we will use it to automatically record your travel preferences in reservations you make, tailor your experience at our site to your interests, and make more appropriate travel recommendations to you.

Opt-in and Opt-out
As part of the registration process and reservation process, we allow you to choose whether you wish to receive advertisements, updates and promotions from us. We hope you will find these items interesting and informative. Nonetheless, we will only send you this information if you let us know by clicking the respective box that you consent to the use of your email addresses to deliver to you our periodic updates highlighting hotel specials, promotions, and other travel opportunities available on our site . If you do not opt-in to receive these communications, we will not send them to you, and even if you do opt in, you will have the opportunity at any time to opt out if you change your mind: you may choose to update your preferences via "Manage My Subscription" page listed at each Le Royal Hotel page.

HOW WE USE YOUR INFORMATION

Payment Information and Travel History
You will be able to book, reserve or purchase travel services or accommodations through our site. To do so, you must provide payment information to us.We will keep a history of all your reservations, bookings and purchases of travel services and accommodations in your account information, unless you choose to edit your account information as described in this policy.

Additional Products and Services
We may partner or contract with other companies to offer you additional products or services. If you sign up for any of these additional products or services, we will share your name and any other Personal Information that is necessary for these other companies to provide the products or services for which you have signed up. This policy will not cover the use of your Personal Information by these other companies. We encourage you to read each other company's privacy policy before signing up for any of its products or services.

Required Disclosures
In addition to the circumstances described above, Le Royal Hotel may disclose information you have provided if required to do so by law, court order, as requested by any government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of Le Royal Hotel when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

HOW WE SAFEGUARD YOUR INFORMATION

We maintain technical, electronic, and organizational security procedures to maintain the security and safeguard of Personal Information against unauthorized or unlawful processing and/or against accidental or unlawful loss, alteration, disclosure or access. Our security procedures include contractual terms with any contractors, agents or data processors that require such entities to protect the security and confidentiality of Personal Information in accordance with our standards.
It is your responsibility to safeguard any email that you have created or used in connection with this site, and to notify us if you ever suspect that the security and confidentiality of such email has been compromised in any way.

cOokies

Users may freely decide whether cookies used are implemented in their hard drive or whether they prefer to receive a warning on their screen when a cookie is received, and can decide whether or not to implement it in the hard drive. We recommend using the help section in your web browser to find out how to change the configuration currently being used.
What are cookies? A cookie is a file, which is downloaded to your computer when you access certain web pages. Cookies allow a website to, among others things, store and retrieve information about browsing habits of a User or of their equipment, and, depending on the information they contain and the way they use their computer, they can be used to recognize the User.

What type of cookies does this website use?

·Analytics cookies: Cookies by us or by third parties that allow us to quantify the user volume and perform measurement and statistical analysis of how Users use the service offered. We examine your browsing on our website in order to improve the products or services that we offer you.
·Advertising cookies: Cookies by us or by third parties, which allow management of the advertising spaces on our website in the most effective way possible, tailoring advertisement content to the content of the requested service or the use of the website made by the User.
·Preferences cookies: These cookies allow the website to remember information that changes the way the site behaves or looks, such as your preferred language or location.
·Process cookies: Cookies that help make the website work and deliver services that the website visitor expects, like navigating around web pages or accessing secure areas of the website.

·How can I disable the cookies?
·You can allow, block or delete the cookies installed in you equipment through the configuration options of the browser installed in your computer. Please check your browser’s help section for more information.

HOW LONG WE KEEP YOUR PERSONAL DATA

We will maintain Personal Information for as long as we are required to do so by applicable law(s), or for as long as necessary for the purpose(s) described above for which it is processed. We will delete Personal Information when it is no longer needed and, in any case, upon expiration of the maximum storage term set forth by applicable law.

Notification of Changes

We may change this policy from time to time. If we decide to change this policy in a material way (for example, a change regarding disclosure of Personal Information), we will post notice of the change on our site , thus we encourage you to check and read carefully our Policy updates. If we decide. Your continued use of our site after we make changes to this policy is deemed acceptance of those changes. If any proposed change is unacceptable to you, you may request to that we remove your Personal Information (and/or that of other individuals for whom you made your travel reservations) from our records.

DISCLOSURE OF YOUR INFORMATION TO THIRD PARTIES

Our site provides links to other sites. When you click on one of these links, you are leaving our site and entering another site that we do not control and for which we cannot be responsible. The use of any personal information provided by you to a third party will be governed by that party's privacy policy. You should carefully review the privacy statements or policies on each linked website that you visit before you submit any personal data to determine how that site treats your personal information because their privacy policies may be different from our policy.
Our Website www.leroyal.com is supported by Sabre.com and concrete5.org, kindly read respectively and carefully their policies SABRE PRIVACY POLICY

Concrete 5

TRANSFER OF YOUR INFORMATION TO RECIPIENTS

You are informed, pursuant to applicable personal data protection laws that certain recipients of your Personal Information may be located outside the territory of the European Economic Area in countries that do not offer a level of protection equivalent to the one granted in the European Union. Any transfer of your Personal Information to such recipients will, depending on the nature of the transfer:

  • be covered by appropriate safeguards such as standard contractual clauses approved by the European Commission, in which case you may obtain a copy of such safeguards by contacting us; or
  • be otherwise authorized under data protection laws, as the case may be, as such transfer is necessary for the performance or execution of a contract concluded in your interest or for the establishment, exercise or defense of legal claims or for the performance of a contract between you and us.

PROTECTING cHILDREN

Our website is not intended for children under 18 years of age and below . If you are under 18, do not use our website or provide any information about yourself to us, including your name, postal address, telephone number, email address or any screen name or user name you may use. If we learn we have collected or receive personal information from a child under 18 without verification or parental consent, we will delete this information. If you believe we might have any information from or about a child under 18, please email your local contact as provided at the end of this privacy policy or contact us at: gdpr@leroyal.com

Your Rights and designated representative

You have the right at all times to access, to correct, to erase, to restrict, to object, to request portability as well as to withdraw your consent, pursuant to applicable personal data protection laws, without affecting the lawfulness of processing based on consent before your withdrawal, in relation your Personal Information and your privacy preferences by clicking on "Manage My Subscription" at any Hotel's Page on the website or by contacting us at gdpr@leroyal.com

You also have the right to lodge a complaint with your local data protection authority.

Data breach notification processes

Policies & Procedures for handling the data breach are in place to notify individuals, when necessary, without delay that there has been a breach of their personal data.The notification is delivered within 72 hours of becoming aware of the breach, unless it is unlikely to impact the rights and freedoms of individuals.

QUESTIONS AND CONCERNS

If you have any questions or concerns about (a) access to Personal Information, (b) the collection, use, management or disclosure of Personal Information, (c) this policy or our information handling practices, or (d) with whom your Personal Information is shared, or if you need further assistance with respect to our Privacy Policy, you may email your local contact as provided at the end of this privacy policy or contact us at gdpr@leroyal.com- We will attempt to respond to your questions or concerns promptly after we receive them.

CONTACTS

LEBANON
LE ROYAL HOTEL BEIRUT, LEBANON
email of the data protection officer: gdpr@leroyal.com

LUXEMBOURG
LE ROYAL HOTEL LUXEMBOURG
email of the data protection officer: dpo-lux@leroyal.com

JORDAN
LE ROYAL HOTEL AMMAN, JORDAN
email of the data protection officer: gdpr-amm@leroyal.com

TUNISIA
LE ROYAL HOTELS & RESORTS HAMMAMET, TUNISIA
email of the data protection officer: gdpr-ham@leroyal.com